Our Customer Support
If you have any questions with your existing hotel reservations or need help booking, visit our customer service page
For assistance with your tour booking, please visit our frequently ask question or customer care page.
We are committed to providing excellent service to our customers and it is our objective to ensure that all our customers around the world enjoy a hassle-free online reservation experience.
Incorrect Information
Please kindly advise us for any incorrect information published on this website. Upon verification, we will correct the information at the earliest possible time. It is in our interests to have accurate and latest information on this website. Contact us on info@yourcityguide.info
Security and Privacy
Yourcityguide.info is committed to ensuring our customers’ privacy and security of all information collected. In accordance with the privacy legislation introduced on December 21, 2001, this Privacy Policy outlines the information collection practices utilised by Yourcityguide.info, how that information is used and the choices you can make about the way the information you provide to us is collected and used.
The information we collect
When you make a booking via the Yourcityguide.info web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.
How we use the information
When you submit a booking request on Yourcityguide.info, we use the collected information in several ways:
- Personal identification and verification
- To complete your hotel reservation
- To allow us to contact you for customer service, if required
- To make improvements to the Yourcityguide.info web site
In addition, your email address is collected to send you an email message confirming the reservation you transact online.
Our commitment to data security
While being transmitted over the Internet, your credit card details are protected using SSL (Secure Socket Layer) encryption. Credit card details are only used to pay for accommodation or tours booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.
Cookies
We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
“Cookies” are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
